speaker, coach, consultant

Language matters

“Kindness is a language which the deaf can hear and the blind can see.”

- Mark Twain

Language matters more than we know (or accept). And yet, we take so much for granted:

  • What we say

  • How we say it

  • The tone of our voice

  • Silence

  • Pauses

  • Empathic listening

If we want to major in success, on whatever level, language will remain the single biggest differentiator.

We might think that a slew of well-meaning resolutions will debunk our acceptance of the oh-so-normal-but-oh-so-unimportant but they won't. (You might want to order the opportunities for real change in your life -- health, knowledge and wisdom -- but language still tops out well above anything else.)


In short, our use of and interaction with language requires more than tacit acceptance. It needs our undivided attention every single day.